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![NYT notes: When Nadia Karim goes shopping, she doesn’t wait around for salespeople. She saves items from apps and Web sites on her cellphone as a shopping list. And as […]](http://checkout.fallonhotdish.com/files/2012/03/10SHOP-pic-articleLarge-115x115.jpg "Shopping 2.0: Younger Shoppers Using Technology, Not Salespeople")
Shopping 2.0: Younger Shoppers Using Technology, Not Salespeople
Posted on March 11, 2012 | No CommentsNYT notes: When Nadia Karim goes shopping, she doesn’t wait around for salespeople. She saves items from apps and Web sites on her cellphone as a shopping list. And as […] -
Macy’s Overhauls Customer Service – WSJ.com
Posted on April 27, 2011 | No CommentsA reputation for shoddy service can be exacerbated by social-networking sites that enable customers to broadcast negative experiences.