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Macy’s Overhauls Customer Service – WSJ.com
Posted on April 27, 2011 | No CommentsA reputation for shoddy service can be exacerbated by social-networking sites that enable customers to broadcast negative experiences. -
Nordstorm using twitter to create a personal shopping experience
Posted on April 6, 2011 | No CommentsDave says he uses Twitter to keep his customers informed. He tweets photos of clothes he likes.